Standardy jakości usług w komunikacji miejskiej – część 1

Abstract

The requirements of transport are the main assessment criteria of service quality standards in municipal transport. Certain quality standards can be defined on the basis of quality criteria and with the use of passenger preferences tests. Among the examples of actions connected with the improvement of quality of offered services there are solutions in the form of so-called agreements of partnership for quality. Second solution, which popular around the world, is the establishment of standards guarantee of passenger services which are inscribed in charter of passenger rights. Control is one of the main elements of management process in municipal transport. It is connected with supervision and correction of state of implemented processes in order to provide their future proper functioning. This article is the first out of two parts.