Techniki elektronicznej identyfikacji użytkowników i ich rola we współczesnej komunikacji z instytucjami systemu administracyjnego

Abstract

Purpose/thesis: The aim of the article is to introduce the issue of electronic identification that takes place during the communication with the systems of administrative institutions. The author discusses the most modern solutions ensuring high level of security and allowing for the verification of access rights to electronic resources, such as certified electronic signatures, trusted profiles and personal signature and biometric methods (planned to be introduced). Approach/methods: The study was conducted on the basis of the analysis of literature, provisions, the reports of the Ministry of Administration and Digitization on the impact of computerization on Polish administrative institutions and author’ own analysis of the arriving and outgoing correspondence in the Province Marshal’s Office of Silesia in Katowice. The research also involved the options offered to users via ePUAP tool. Results and conclusions: The research identified authentication technologies employed in electronic communication by public entities using ePUAP tool, that is, the use of login and password as well as the application of electronic signature or trusted profile. The analysis of legal provisions helped discuss a personal signature (awaiting the official introduction).The analysis of the literature shows that biometric methods are getting more and more popular while at the same time being the most secure ones in the virtual world. The use of electronic authentication is necessary to ensure the security of information systems in public administration, on the grounds that the authenticated document is of legal significance. Studies conducted by the author in the Province Marshal’s Office of Silesia in Katowice have shown that, in the first quarter of 2014, the use of electronic authentication tools in public administration concerns on average 6.16% documentation sent from the Office and 5.31% of that received by the Office. The results of the research show that there are numerous barriers faced by the users of these systems, including lack of knowledge about the capabilities of the system, lack of comprehensiveness, electronic forms and internal changes in government offices. Originality/value: The communication with public entities in Poland is governed by numerous laws, which have been shown in the text. The construction of information systems of public administration results from the policy of whole country computerization. There has not been any analysis made so far which tools have been adopted to identify users in these systems, and how the process of authentication of electronic documents is implemented.