Satysfakcja z pracy, poczucie koherencji i etyka pracy na przykładzie pracowników call center

Abstract

The purpose of this study was to diagnose the level of job satisfaction, work ethic and sense of coherence among call center employees one of the leading Polish insurance companies and analysis of relationships between variables. The authors examine whether there are differences in the variables between workers employed in different departments of the company. The starting point of the presented empirical data is Hackman and Oldham job characteristics model, Antonovsky’s salutogenic model of health and attitudes towards work in terms of Mirels and Garret.