Komunikowanie w A&E : studium przypadku

Abstract

Creating an effective communication strategy within the health sector and outside – in its environment, requires overcoming barriers caused by the lack of communication links between its elements and stakeholders. For the case study the project devoted to minimizing incidents of violence and aggression on A&E departments in the UK was selected. These institutions resemble Polish Hospital Rescue Branches (SOR) because of their work and the specific problems they face. The implemented solution aims at facilitation of communication in the health facility and belongs to the latest developments of this kind. The evaluation process which took place at the end of 2013 confirmed the undoubted success of the project.