Please use this identifier to cite or link to this item:
http://hdl.handle.net/20.500.12128/18704| Title: | Sprawność obsługi internetowej polskich przedsiębiorstw uzdrowiskowych |
| Other Titles: | Efficiency of website service in polish spas enterprises |
| Authors: | Szromek, Adam R. Pytel, Sławomir |
| Keywords: | SPA; Internet; customer service; website |
| Issue Date: | 2014 |
| Citation: | "Zeszyty Naukowe Politechniki Śląskiej. Organizacja i Zarządzanie", Z. 71, 2014, s. 271-280 |
| Abstract: | The main aim of this study is to investigate the usefulness of websites selected spas enterprises in Poland. The analysis included 37 Polish websites spa business. The efficiency of web service tested by masked surveys (mystery shopping), and using a ethical conduct code in the operation of medical HONcode websites. |
| URI: | http://hdl.handle.net/20.500.12128/18704 |
| ISSN: | 1641-3466 |
| Appears in Collections: | Artykuły (WNP) |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Szromek_Pytel_Sprawnosc_obslugi_internetowej.pdf | 534,77 kB | Adobe PDF | View/Open |
Uznanie Autorstwa 3.0 Polska Creative Commons License
